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Require to press 1 before connecting the call: This is checked by default and cannot be changed for call queues, however, can be turned off for non-call queue calls.Some countries share the same country code but appear as separate entries in the drop-down menu. Note: Make sure to select the correct country/region in the drop-down menu so you can add the external phone number. You can also edit or delete existing external phone numbers or contacts. 🔒Click Add Phone Number to forward to an external phone number or external contact for example, a personal phone number not part of Zoom Phone.Turn off the appropriate toggle if you don't want to receive calls on the Zoom desktop client, mobile app, or another device type.

Note: The lock icon (🔒) means a Zoom Phone admin can restrict access to the setting or its options. You can customize how calls are routed during business, closed, and holiday hours. In the Business Hours or Closed Hours section, click Edit next to Call Handling.Note: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling. In the Business Hours or Closed Hours section, to the right of Call Handling, click Edit.Click the name of the phone user you want to adjust settings for.In the navigation menu, click Phone System Management then Users & Rooms.Note: Admins can also customize default call handling settings for the account or site. How to access call handling settings Admin Note: Some call handling settings can be restricted by admins using policy settings. Prerequisites for customizing call handling settings How to customize call handling settings.For example, you can customize settings so that during business hours, you receive calls on the Zoom desktop client and mobile app, but during closed hours, all calls go straight to your voicemail. Admins and phone users can customize call handling settings to determine how calls are routed during business, closed, or holiday hours.